New Patients in Aurora

How to request your first visit

You can send a request through the form on our website or call us at 289-475-5497. We do not have online booking. A team member reads each request. We'll contact you to confirm a time.

Tell us if you are in pain, if you have a broken tooth or if you have swelling. We try to see urgent problems as soon as we can during opening hours. If we're closed, follow the instructions on our line. If you have swelling that makes it hard to breathe or swallow, call 911 or go to the nearest emergency room.

• Monday, Wednesday and Friday: 10 a.m. to 5 p.m.
• Tuesday and Thursday: 10 a.m. to 7 p.m.
• Saturday: 9 a.m. to 3 p.m.
• Sunday: closed

We check your coverage before you arrive

Share your coverage when you request your visit. That gives us time to check it before you come in, so there are fewer surprises at the desk.

For private insurance, we need your insurer, plan number and member ID. For the Canadian Dental Care Plan, we need your member ID, and your coverage start date must have passed. For the Interim Federal Health Program, we check your eligibility with Medavie Blue Cross using your UCI. If you have no coverage, we can talk about other options.

What to bring

A few items help us get your file right the first time. If you are bringing a child, please bring their details too.

• Photo ID
• Your insurance card, CDCP member ID or IFHP eligibility document
• A list of your medicines and supplements, with doses
• The name of your family doctor, if you have one
• Recent dental X-rays or records from your last dentist, if you can get them
• Your glasses, if you need them to read forms

Your forms and health history

Before your exam, you fill out a new patient form and a health history. We ask about health conditions, surgeries, medicines, allergies, pregnancy, smoking and any changes you have noticed in your mouth. Your health affects your dental care, so these answers matter.

Ontario's Personal Health Information Protection Act sets rules for how we collect, use and share your health information. We do not share it outside the clinic without your permission, except where the law allows. A parent or guardian fills out the forms for a child.

What happens at your first visit

Your dentist looks at your teeth, gums, past dental work, bite and jaw. They also check the soft tissues of your mouth and throat for signs of oral cancer. X-rays are taken only if your dentist needs them to see what an exam cannot show.

Next, your dentist explains what they found in plain words. If you need treatment, they go over your options and you get a written estimate. Nothing is done without your agreement. If you feel nervous, tell us. We explain each step, and we can stop whenever you need.

Finding us at Unit 3

We are at 676 Wellington Street East, Unit 3, near the corner of Wellington Street East and Bayview Avenue in Aurora. Our clinic is in a plaza with a juice bar and Pita Land right beside us. Look for the blue DENTAL sign over our door.

Parking is free in front of the plaza, so you can park close to the door. Please arrive a little early for your first visit to settle in and finish any forms. YRT routes run along Wellington Street East; check yrt.ca for current stops.

Languages and accessibility

Our team speaks English, Farsi, Tamil and Tagalog. Ask for a team member who speaks your language when you book.

If you have accessibility needs, tell us when you book and we'll plan your visit. You are welcome to bring a family member or support person with you.

How it works at our clinic

1. Send a requestUse our website form or call 289-475-5497.
2. We contact youA team member calls or emails to set a time and asks about your coverage.
3. Coverage checkWe check your insurance, CDCP or IFHP before your visit.
4. Arrive and settle inPark in front of the plaza, come in under the blue DENTAL sign and finish your forms.
5. Exam and planYour dentist examines your teeth, explains what they see and gives you a written estimate if you need treatment.

Questions